IMPORTANT DOCUMENTS

Application form

• Mastercard Centrally billed with Company Liability
  
• Mastercard Individually billed with Joint and Several Liability
  
• Mastercard Individually billed with Private Liabitlity
  
• Visa Centrally billed with Company Liability
  
• Visa Individually billed with Joint and Several Liability
  
• Visa Individually billed with Private Liability 
  

General Terms of Use

• General Terms of Use Cardholder
  
• General Terms of Use Opening of Account
  
• New General Terms of Use as from 07/03/2019
  

MyWebReporting

• Certificate Installation Manual Mac
  
• Certificate Installation Manual PC
  
• Enrollement Form
  
• User guide Card Manager
  
• User guide Card User
  
  

Direct Debit

• SEPA
  

Add / Change Programme administrator

• Add or Change Programma administrator
  

General Terms and Conditions Insurance

• Travel Accident
  
• Travel Assistance - Corporate Gold and Plus
  
• Travel Inconvenience
  
  

Insurance Claims

• Travel Accident
  
• Travel Assistance - Corporate Gold and Plus
  
• Travel Inconvenience
  

Fraud and Dispute Forms

• Transaction Dispute Form - non fraudulent
  
• Transaction Dispute Form - fraudulent
  
• Stolen or lost Card
  
  

Price Grid

• Price Grid
  

Application Form

• Application Form
  

General Terms of Use

• General Terms of Use Cardholder
  
• General Terms of Use Opening of Account
  
• New General Terms of Use as from 07/03/2019
  

MyWebReporting

• Certificate Installation Manual Mac
  
• Certificate Installation Manual PC 
  
• Enrollement Form 
  
• User guide Card Manager
  

Direct Debit

• SEPA
  

Add / Change Programme administrator

• Add or Change Programma administrator
  

General Terms and Conditions Insurance

• Travel Accident 
  
• Travel Inconvenience
  
  

Insurance Claims

• Travel Accident 
  
• Travel Inconvenience
  

Fraud and Dispute Forms

• Transaction Dispute Form - non fraudulent
  
• Transaction Dispute Form - fraudulent
  
• Stolen or lost Card
  

Price Grid

• Price Grid
  
  

General Terms of Use

• General Terms of Use Opening of Account
  
• General Terms of Use Corporate Cardholder
  
• New General Terms of Use as from 07/03/2019
  

MyWebReporting

• Certificate Installation Manual Mac
  
• Certificate Installation Manual PC 
  
• Enrollement Form 
  
• User guide Card Manager
  

Direct Debit

• SEPA
  

Add / Change Programme administrator

• Add or Change Programma administrator
  

General Terms and Conditions Insurance

• Travel Accident 
  
• Travel Inconvenience
  
  

Insurance Claims

• Travel Accident 
  
• Travel Inconvenience
  

Fraud and Dispute Forms

• Transaction Dispute Form - non fraudulent
  
• Transaction Dispute Form - fraudulent
  

Price Grid

• Price Grid
  

General Terms of Use

• General Terms of Use Opening of Account
  
• General Terms of Use Corporate Cardholder
  
• New General Terms of Use as from 07/03/2019
  

MyWebReporting

• Certificate Installation Manual Mac
  
• Certificate Installation Manual PC 
  
• Enrollement Form 
  
• User guide Card Manager
  

Direct Debit

• SEPA
  

Add / Change Programme administrator

• Add or Change Programma administrator
  

General Terms and Conditions Insurance

• Travel Accident 
  
• Travel Inconvenience
  
  

Insurance Claims

• Travel Accident 
  
• Travel Inconvenience
  

Fraud and Dispute Forms

• Transaction Dispute Form - non fraudulent
  
• Transaction Dispute Form - fraudulent
  

Price Grid

• Price Grid
  

Application Form

• Apply online
  

General Terms of Use

• General Terms of Use
  
• New General Terms of Use as from 07/03/2019
  

My Web Reporting

• User guide Card User
  

Direct Debit

• SEPA
  

General Terms and Conditions Insurance

• General Terms Consumer Gold
  

Insurance Claims

• Trip Cancellation
  
• Luggage delay
  
• Purchase Protection
  
• Safe Online
  
• Travel Accident
  

Fraud and Dispute Forms

• Transaction Dispute Form - non fraudulent
  
• Transaction Dispute Form - fraudulent
  
• Stolen or lost Card
  

Price Grid

• Price Grid
  

Application Form

• Apply online
  

General Terms of Use

• General Terms of Use
  
• New General Terms of Use as from 07/03/2019
  

My Web Reporting

• User guide Card User
  

Direct Debit

• SEPA
  

General Terms and Conditions Insurance (until 31/03/2019)

• Miles & More Classic before 15 May 2014 DUTCH * (until 31/03/2019)
  
• Miles & More Premium before 15 May 2014 DUTCH * (until 31/03/2019)
  
• Miles & More Classic after 15 May 2014 DUTCH * (31/03/2019)
  
• Miles & More Premium after 15 May 2014 DUTCH * (31/03/2019)
  
• Miles & More Classic before 15 May 2014 FRENCH * (31/03/2019)
  
• Miles & More Premium before 15 May 2014 FRENCH * (31/03/2019)
  
• Miles & More Classic after 15 May 2014 FRENCH * (31/03/2019)
  
• Miles & More Premium after 15 May 2014 FRENCH * (31/03/2019)
  

General Terms and Conditions Insurance (From 01/04/2019)

• Miles & More as of 1 April 2019 – Classic NL – cardnumber starts with 531208
  
• Miles & More as of April 2019 – Premium NL – cardnumber starts with 558783
  
• Miles & More as of 1 April 2019 – Classic FR – cardnumber starts with 531208
  
• Miles & More as of 1 April 2019 – Premium FR – cardnumber starts with 558783
  

Insurance Claims

• Best Price
  
• Handbag and Wallet theft
  
• Lost or Stolen Luggage
  
• Luggage Delay
  
• Missed Connection
  
• Purchase Protection
  
• Safe Online
  
• Ticket Upgrade
  
• Travel accident
  
• Trip Cancellation
  

Fraud and Dispute Forms

• Transaction Dispute Form - non fraudulent
  
• Transaction Dispute Form - fraudulent
  
• Stolen or lost Card
  

Price Grid

• Price Grid